This section openly broadcasts what we've learned in the process of working on the guide. We are sharing this section so our audience can better understand the authors' process, and so others have the opportunity to gain from our learning experiences.
- International Privacy Compliance:
- The task force should have an Active, Global Membership to ID and mitigate compliance risks like GDPR.
- Working with GDPR means using Paizo Organized Play IDs only. We theorize that the Paizo Organized Play can safely use only org play IDs for issues escalated overseas without express player permission, but are awaiting further research from legal.
- Working with GDPR means performing region-based investigations. To keep the VOs safe from legal issues, we recommend investigations staying in one RVC-owned region.
- Best Practices for generating docs:
- Interface with other task forces, especially on escalation and privacy issues.
- Listen to international members and VOs from unique communities; the OPS and VO communities are not monolithic.
- Get Feedback from the VC/RVC Community before publishing. It helps with buy-in and collective ownership. Encourage curation of further reading lists as the VOs are excited to share their expertise.
- Documentation and Investigation of Incidents:
- Document with Tailoring in Mind. We found VCs want to tailor to their region, with a minimum set of standards like an ISO. Write for tailoring best practices from the top down where possible.
- Do not Endorse Unofficial Products. Products like RPG Chronicles are oft-used but cost money and are not officially supported.
- Documentation is required at all incident levels. At the lowest level (minor incidents) docs can be anecdotal but must be captured. VOs wish for a more formalized and rigorous process at moderate + infraction levels.
- Tracking of bad actors needs to be tailored. VOs should get as much info as possible to ID them in an effective way that works for them.
- Establish a best practice for RVCs to move an investigation to another part of the chain. Some VOs want this to be required but is not always possible due to region size or language barriers. Thus, a best-practice tailoring approach was chosen over making it required.
- Document processes for subjective problems that do not break Paizo Organized Play guidelines, but warrant a closer look.